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Refund claim

Welcome to the Refund Portal

Before you start your refund request, you will need the following information to hand:

Ticket details The booking reference and/or ticket details along with evidence of purchase. Refund details You will need to tell us why you want a refund, as well as providing evidence to support your request if needed. Refund method We will always try and refund back to your original purchase method. However, if this is not possible, you must provide an alternative method of payment.

Already registered for Delay Repay or Refund Portal?

Log in using the link below with your existing username and password to continue and skip entering your details each time. Please note, your log in details here will be separate from your account on www.gwr.com.

Registering for an account will make subsequent claims faster as we will remember your details.

Log in:

Not registered?

You can register for an account as part of the claim process.

Email not verified?

You must verify your email before using your GWR Refund Portal account.

Alternatively, you can request a refund without registering.